Answers to Common FAQs About Door-Aid Products and Technology

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To make your search for the right power door easier, we've included answers to some common questions about the products and technology Adapt-A-Door offers. Contact us to place an order.

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What makes Door-Aid unique in a field of a dozen similar devices?
In most applications, the Door-Aid’s actuator arm is unattached to the door itself. As a result, the Door-Aid will not interfere with the normal function of the door or increase the force required to manually open the door. In the case of a power failure, the Door-Aid unit will not make it harder for a physically challenged person to exit the building through the door. This is not the case for competitor devices, which have the actuator arm attached to the gearbox.

Door-Aid is an “on-demand” device that only operates when needed. In many installations, the Door-Aid only cycles less than 5% to 10% of the times the door is opened. Most competitor devices cycle every time the door is opened, resulting in much higher usage and wear.

Door-Aid uses the existing door closer, whereas most competitor models provide a special door closer. If such a competitor device fails, the device remains out of service until replacement parts can be obtained and installed. Most standard commercial door closers are compatible with the Door-Aid. So, if the door closer fails, it can be replaced locally. The door will remain usable without the Door-Aid unit until a repair is made.

Is the Door-Aid easy to install?
Yes. Most standard commercial doors can be fitted with a Door-Aid in less than two hours with commonly used tools. The versatility of the Door-Aid, due to its non-handed vertical configuration, makes even unusual applications easy.

Will the Door-Aid work on every commercial door?
Door-Aid will work on almost all hinge-style applications.

Is Door-Aid handed?
No. The Door-Aid unit is designed to operate on either side of the doorframe that the hinge is on. Additionally, it may be installed in an inverted fashion when required by lack of doorframe clearance or if header room is not available.

In a retrofit application, can the existing door closer still be used when a Door-Aid is installed?
Yes. It is preferable, however, that the existing closer used be equipped with a “back check” valve adjustment. Normally, we expect closers to have between 6 and 15 pounds of back-check pressure.

Can the Door-Aid be used to pull a door open?
Yes. The installation of an optional “Z” bracket on a door will allow the Door-Aid to pull a door inward while maintaining the “on-demand” feature.

Will the Door-Aid’s roller wheel harm the finish or integrity of the door?
The rubber ball bearing roller wheel has shown no tendency to mar either a painted finish or an anodized surface. It works with glass surfaces as well. Some non-commercial painted finishes, however, may show eventual wear.

Must the Door-Aid actuator arm be 30 inches in length?
No. When requested, we have the arm cut down to 15 inches, drilled and tapped for the roller bolt, and installed with no long-term ill effects to the door or motor.

Can two or more Door-Aid units be used simultaneously?
Yes. The timing of each unit should be coordinated for best results.

Can the Door-Aid be used on doors with electric lock strikes, magnetic locks, proximity detectors, and other such devices?
Yes. There is an optional retrofit circuit board (DA1100) which allows these additional functions. The DA1100 has a variable delay circuit and is capable of switching on and off three separate devices prior to the Door-Aid opening the door.

Does Door-Aid have safety features designed to protect the user?
Yes. Door-Aid meets ANSI code #156.19 low-energy power assist door opener requirements.

Can Door-Aid be “hard wired”?
Yes. In circumstances where controls should not be wireless, wire connections to the control board are straightforward and simple. Sometimes, vandalism, building structure, or other factors make this method preferable, although the standard wireless method is viable in most cases.

What does a complete Door-Aid package consist of?
The Door-Aid package consists of one Door-Aid unit with an RF receiver mounted inside. Also included are mounting hardware, one actuator arm with a roller wheel, a mounting bracket, an installation manual, and one double-sided handicap decal. Control buttons and sensors of various types are optional.

Are colors other than dark bronze or silver available?
Yes. Custom colors for the Door-Aid are available for an additional cost. Also, the cover, chassis, mounting plate, and actuator arm can be custom ordered. Price varies with finish.

Where should the remote control buttons be mounted?
No one location is always right. The physically challenged user’s needs should be the primary consideration, but several location alternatives should be considered before installation. Commonly used locations are on a wall, a support structure, a doorframe, or a free-standing post. The height requirement, however, is 42 inches from the floor surface to the center of the button.

What is the product warranty?
Door-Aid’s limited warranty covers all components against defects in workmanship for one full year. Should any component fail, please return with an explanation of defect. Unless the returned component has been subjected to abuse, improper handling, or improper operation, we will promptly replace the component at no charge. Please see the written warranty.
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